Call Recording

Set Up  £2.50 + VAT / Monthly Fee £2.50 + VAT

Call recording can be set up to record your incoming calls. This allows you to use the recordings for training and monitoring purposes.

The call recordings are stored online for you to access or can be emailed to you at the end of each call.

Call recording can make sure your customers are getting the best possible service at all times.

For example:

Incoming calls are all recorded, allowing you to use the recordings to show staff examples of good and bad customer service, improving the service and increasing sales.

A message is played to all callers that will explain “that calls may be recorded for training and monitoring purposes.”

Key Benefits

• a professional automated service that helps with training and monitoring
• allows you to check recordings for information and clarity
• external storage saves space on your computer and allows you to access the recordings from wherever you are